Like every startup, this is a demanding role that will wear many hats. You will be responsible for delivering the Porter experience to every person you impact, both internally and externally.
- Learn the different components of the business and identify any opportunities to create processes and efficiencies to ensure we work smarter
- Manage Porter partners sign ups
- Manage dispatching & summon fulfillment – ensure that every summon is fulfilled by a qualified Porter and accepted within a reasonable amount of time
- Handle customer inquiries through multi-channel communication (telephone, email, social etc.) to ensure the best customer experience
- Communicates in a professional manner treating all with empathy and respect
- Manage and resolve guest & customer compliments and complaints related to the company or services provided by Porters
- Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation
- Great communication, both verbal and written
- Ability to solve unique customer-facing and operational roadblocks.
- Team player and ability to work independently
- Upbeat, optimistic, passionate, friendly, and authentic
- Enjoys multi-tasking and can stay organized when the day becomes hectic.
- An ability to work with programs like Quickbooks, proficient in Microsoft Office and adaptable to new technology
- High School Diploma is required, Post-secondary education is an asset
- Drivers license required as you may help fulfill last minute summon requests which includes our full suite of service offerings
- Experienced in working in a light speed paced tech environment
- Demonstrate interpersonal and relationship building skills as you may have the opportunity to deepen and develop existing relationships
- Well organized with project management skills and asset
EDUCATION, LICENSE, CERTIFICATION
- High school or equivalent
- Driver's Licence
We are a 3-sided marketplace that empowers users to access, discover and book services from a community of highly-rated, trusted and reliable providers. Porter partners with real estate firms to enable them to "digitize" their portfolio of properties, connect with their tenants & managers and empower them to book services they need from a trusted & reliable source. Unlike traditional marketplaces and competitive platforms like TaskRabbit and Thumbtack, our platform focuses on the needs of the under-served real estate market. Through intelligent software and powerful technology, Porter seamlessly bridges consumer services to the real estate industry, creating an unfair advantage over the competition.